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Frequently asked questions. |
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Here we answer some of the questions raised by companies
who now use
the Teletutor Telephone Training Course. |
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I haven't run a telephone training course ... is it difficult ?
Teletutor has been designed as a modular 'self learning' phone skills course
which
makes delivering effective training much easier. It allows managers to apply elements
from the course to particular job functions from simply answering customer enquiries
through to proactive telephone sales. |
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The online version uses PDF's ... what are they ?
PDF's (postscript display files) are very common and are found on most PC's. Acrobat
Reader can be downloaded 'free of charge' from the Adobe website. |
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How long does the course take to complete ?
Teletutor can be used as a 'self learning' course allowing each trainee
to learn at their own pace or as reference source for managers running group training
sessions. |
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Telephone skills or telephone sales ?
Teletutor is a comprehensive course for businesses looking to improve
telephone skills. It focuses on 'selling' by phone but many of the topics covered
equally apply to all staff who speak to customers on the phone. From answering calls
to calling potential new customers Teletutor provides the most effective training solution. |
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How do I know it is the right choice for my
company ?
The simple answer is to study the 'free' extracts, which are provided
to help you make a qualified purchasing decision. Please take a few minutes to do
that before placing your order and read our customer testimonials. |
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If we can be of any further assistance in answering questions about Teletutor please
don't hesitate to contact us. |
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Teletutor -
published by McQuillan & Associates |