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 it is the second front door for every business ... |
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Who produces Teletutor ? |
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Teletutor, the UK's leading online telephone skills training course is published
by McQuillan & Associates.
After spending over 20 years managing sales and customer
service teams, Tony McQuillan, the author, believes the 'telephone' is still the most powerful way to retain
customers and achieve consistent business growth.
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"The reason for publishing Teletutor was to provide businesses the
opportunity to 'train staff on how to use the telephone effectively. Allowing staff
who haven't been trained, to contact customers, is commercial madness, often resulting
in dissatisfied customers and demotivated staff." |
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We simply don't realise that the telephone is like a 'second front door' - every
time
we talk to a customer we should be trying to create a positive impression. The Teletutor
training course
provides every member of staff with the skills needed to ... improve
Customer
Service and increase Sales. Teletutor is now available on-line. |
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McQuillan & Associates |
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We have been running courses and publishing training products for over fifteen years,
although our main activity centre on providing Consultancy and Business Development
services this often includes running a variety of in-house training and staff
development programmes.
For further information either email us or call (01275) 813966. |
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McQuillan & Associates
7 Church Path Road,
Pill, Bristol BS20 0EE
(01275) 813966 |
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Teletutor -
published by McQuillan & Associates |